Tqm dan iso 9000:2000 dalam pelayanan kesehatan VS Malcom baldrige national quality award (MBNQA)

Susanti, Christina Esti (2009) Tqm dan iso 9000:2000 dalam pelayanan kesehatan VS Malcom baldrige national quality award (MBNQA). In: The 3rd National Conference Faculty of Economics Towards a New Business Architecture, October, 10, 2009, Universitas Katolik Widya Mandala Surabaya.

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Abstract

Health service organization with TQM approach drives all of a given potential in leadership management, professional management, and the person in charge along with formal and informal approach. There is Series of ISO 9000 accreditation for implementing TQM, based on each science institution. The emphasizing is on three points: (1) adaptation of satisfied quality demand, (2) development, and (3) process of real improvement. Malcom Baldrige National Quality Award (MBNQA) is a more comprehensive program than ISO 9000. The scope of ISO 9000 Series is more limited.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: TQM, ISO 9000, Malcom Baldrige National Quality Award (MBNQA)
Subjects: Business > Management
Divisions: Proceeding > Faculty of Business
Depositing User: Bambang Kriscahyo
Date Deposited: 24 Feb 2015 04:07
Last Modified: 19 Jul 2016 02:38
URI: http://repository.wima.ac.id/id/eprint/1486

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