Pengaruh keadilan distribusi, prosedural dan interaksional terhadap kepuasan konsumen mahasiswa di Surabaya

Wulani, Fenika (2007) Pengaruh keadilan distribusi, prosedural dan interaksional terhadap kepuasan konsumen mahasiswa di Surabaya. Jurnal Widya Manajemen & Akuntansi, 7 (1). pp. 84-97. ISSN 1411-8599

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Abstract

This study examines the effect of distribution, procedural, and Interactional justice on customer satisfaction. Data were collected from 183 students on 4 universities in Surabaya. This study finds that interactional and procedural j ustice has eff ect on customer satisfa ction. However, this study finds that distribution justice has no effect on customer satisfaction

Item Type: Article
Uncontrolled Keywords: Distribution justice, procedural justice, and Interactional justice, customer satisfaction
Subjects: Business > Management
Divisions: Journal Publication
Depositing User: Vincentius Widya Iswara
Date Deposited: 02 Mar 2015 02:42
Last Modified: 25 Oct 2016 09:08
URI: http://repository.wima.ac.id/id/eprint/1557

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