The influence of post-usage usefulness, self-efficacy and satisfaction towards the application continuance intention of T-Cash

Matutina, Laurenzia Juvelin (2019) The influence of post-usage usefulness, self-efficacy and satisfaction towards the application continuance intention of T-Cash. Undergraduate thesis, Widya Mandala Catholic University Surabaya.

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Abstract

In this era, digitalization becomes the trend on which everything goes digital and this includes paying through application. The users’ intention to continue using the application is very important. Based on the extended model of information technology continuance, the factors that influence the application continuance intention are post-usage usefulness, self-efficacy and satisfaction. This research aimed to analyze the influence of Post-Usage Usefulness, Self-Efficacy and Satisfaction Towards the Application Continuance Intention of T-Cash. This research is a causal study and uses a non-probability purposive sampling technique. The total number of respondents is 150 respondents who have T-Cash application and had experiences in using T-Cash application for payment in the last three months. In order to participate in this research, respondents must fill out the questionnaire given by the researcher through google form. The data that were collected is then processed and analyzed by using Structural Equation Modeling technique through LISREL software. This research proved that Post-Usage Usefulness has a significant positive effect on the Application Continuance Intention and Satisfaction, Self-Efficacy has a significant positive effect on the Application Continuance Intention and Satisfaction, and Satisfaction has a significant positive effect on the Application Continuance Intention. The suggestions for T-Cash are to add more features that are beneficial for the users to make their payments fasters, designing an easy and interactive user interface, and providing users with easy to follow instructions on how to process their payment through their application.

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: Post-usage usefulness, self-efficacy, satisfaction, application continuance intention
Subjects: Business
Business > International Business Management
Divisions: Faculty of Business > International Business Management Undergraduate Study Program
Depositing User: Laurenzia Juvelin
Date Deposited: 29 Jan 2019 11:17
Last Modified: 29 Jan 2019 11:17
URI: http://repository.wima.ac.id/id/eprint/17285

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