Total Quality Management Model in Indonesia Higher Education.

Ellitan, Lena and Mulia, Teodora Winda (2019) Total Quality Management Model in Indonesia Higher Education. International Journal of Trend in Research and Development., 6 (1). pp. 105-109. ISSN 2394-9333

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Abstract

The rapid development of competition in the world of higher education requires the education to think of the right competitive strategy to provide superior service to customers and prospective customers are students and prospective students. But the paradigm that consumers are student must have changed that consumers today are many parties that are interconnected, for example, users, communities, governments and other parties. Efforts should be made in this case is to make changes that higher education is able to play an active role as a provider of intellectual asset for the real sector in order to compete in the global market. higher education in Indonesia has not been able to respond quickly to changes in the external environment education there. The new paradigm focuses on the role of higher education institutions as a service industry or industry knowledge which the higher education institutions to compete based on quality. Educational paradigm dynamic and flexible to changes that there is indispensable in responding to competitive conditions were very competitive today. Through the TQM approach as a management approach as higher education policy is expected stretegis able to overcome the existing problems by integrating TQM into the paradigm of higher education in Indonesia. Application of Total Quality Management (TQM) in higher education in Indonesia requires commitment and consistency. TQM approach provides benefits for the organization to carry out continuous improvements so as to anticipate the changes that occur in response to changes in external factors and guarantee the success of higher education in its operations in the competitive environment that is increasingly competitive .. This study aims to model the dimension of quality in education in the context of these consumers and the paradigm of education as a service industry or industryknowledge.

Item Type: Article
Uncontrolled Keywords: TQM, Competition, Higher Education
Subjects: Business > Accounting
Business
Divisions: Journal Publication
Depositing User: F.X. Hadi
Date Deposited: 07 Feb 2019 04:03
Last Modified: 12 Mar 2019 02:11
URI: http://repository.wima.ac.id/id/eprint/17877

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