Pengukuran kinerja di PT. Aneka Jasa Bersama Sejahtera dengan menggunakan metode balanced scorecard

Fahrany, Nadia (2003) Pengukuran kinerja di PT. Aneka Jasa Bersama Sejahtera dengan menggunakan metode balanced scorecard. Masters thesis, Widya Mandala Catholic University Surabaya.

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Abstract

This research was conducted to examine the performance of PT. Aneka Jasa Bersama Sejahtera using Balanced Scorecard. The result was used to formulate Balanced Scorecard so that the Differentiation Strategy adopted could formulate the goals, mission, and vision of the company. The data were collected from all the respondents, 21 respondents for customers perspective and 38 employees concerning learning and growth perspective, both of the the year 2002, hence a census. The data were computed using the SPSS computer program. The result of the analysis showed that the 2000-2002 financial ratio increased because of efficiency to achieve net profit (what is) balanced by the use of aktiva. Other result is that it is important to improve the four perspectives so that strategy differentiation can achieve the corporate goals, mission, and vision with increased promotion, trust and speedy settlement of customers' complaint, improvement of standard procedures which are less than maximum, and enhancement of employee training so that employee satisfaction can be achieved.

Item Type: Thesis (Masters)
Uncontrolled Keywords: Financial perspective, customer perspective, internal business process perspective, learning and growth perspective
Subjects: Business
Business > Strategic Management
Divisions: Graduate School > Master Program in Management
Depositing User: Sri Kusuma Dewi
Date Deposited: 01 Jun 2015 08:15
Last Modified: 01 Jun 2015 08:15
URI: http://repository.wima.ac.id/id/eprint/2269

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