Model sistem informasi operasional perusahaan pelayaran PT. "X" yang menghasilkan peningkatan efisiensi, efektivitas, dan kualitas pelayanan

Purnama, Grace Octavia (2004) Model sistem informasi operasional perusahaan pelayaran PT. "X" yang menghasilkan peningkatan efisiensi, efektivitas, dan kualitas pelayanan. Undergraduate thesis, Widya Mandala Catholic University Surabaya.

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Abstract

Competition is one thing that cannot be neglected in business world. Many companies will try to be flexible enough in facing the changes around their environment, especially which deal with the industry they choose. To be able to follow the development worldwide, some companies develop useful information system in order to help them in understanding their strengths and weaknesses, and also to view the competitors. The system is not only applied to Manufacturing Companies, but also to Service Company. PT "X" is a Shipping Company that chooses to run an Operational Information System as a tool to integrate the divisions and also the branches in the company. This System makes it possible for the management to know the company improvement and to find the idle capacity in the company. If those problems are handled, there would be improvement in internal results of the company including efficiency, effectiveness, quality of service and also efficiency of costs. The problem is "How could the application of the Operational Information System create efficiency in the operational activities of "X" Shipping company ?" The research used in this study is descriptive in nature since there was an analysis of the condition and also the application of the Operational Information System. The data were gathered by doing the direct observation, interview and documentation. The system used in the company includes the input subsystems which were transformed as database, and result in the output subsystems in a form of reports. However, from the analysis, it is found that the system is not perfect enough. Therefore, this study is done as a way to find and analyze the weaknesses of the system so that the company could improve and maximize the use of the system. Based on the overall result and analysis, it can be concluded that the Operational Information System applied should be completed by adding all elements in the ,system, the input subsystems which directly influence the content of the database and also the output subsystems from which monitoring can be done. Those improvement and completion will support the company to reach better efficiency, effectiveness, and the quality of service. In addition, besides the completion for the Operational Information System, the additional system that the company has not and should run is the decision support system combined with the expert system, and the executive information ,system from which the top management monitor and make the decision for the company. Those two systems are expected to give faster opinions for the management.

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: Operational information system, internal results, enterprise information system, decision support system, expert system, executive information system.
Subjects: Business
Business > Strategic Management
Divisions: Graduate School > Master Program in Management
Depositing User: Sri Kusuma Dewi
Date Deposited: 26 Jun 2015 07:53
Last Modified: 26 Jun 2015 07:53
URI: http://repository.wima.ac.id/id/eprint/2529

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