Pengaruh kualitas layanan internal dan motivasi terhadap kepuasan kerja dalam meningkatkan kinerja karyawan Asian Food Restaurant di Surabaya Barat

Sondak, Michael Ricky (2008) Pengaruh kualitas layanan internal dan motivasi terhadap kepuasan kerja dalam meningkatkan kinerja karyawan Asian Food Restaurant di Surabaya Barat. Masters thesis, Widya Mandala Catholic University Surabaya.

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Abstract

This study aims to measure and examine the influence of the internal service quality on employee satisfaction, the influence of motivation on employee satisfaction, the influence of the internal service quality on employee productivity, the influence of motivation on employee productivity and the influence of employee satisfaction on employee productivity in Asian Food Restaurant in West Surabaya. The data were collected using purposive sampling method and questionnaires distributed to the respondents. Structural Equation Modeling (SEM) program Analysis of Moment Structure (AMOS) verse 4.0 is used in this research along with Goodness of Fit model of structural equation. The result shows that internal service quality variable has significant influence upon the job satisfaction. Also, the motivation variable has significant influence upon job satisfaction. Internal service quality has also significant influence upon the employees' productivity. But, motivation variable has no significant influence upon the employees' productivity. The same result is shown that the job satisfaction variable has no significant influence upon the employees' productivity.

Item Type: Thesis (Masters)
Department: ["eprint_fieldopt_department_Graduate School" not defined]
Uncontrolled Keywords: Internal service quality, motivation, employee satisfaction, employee productivity.
Subjects: Business
Business > Strategic Management
Divisions: Graduate School > Master Program in Management
Depositing User: Sri Kusuma Dewi
Date Deposited: 26 Jun 2015 08:16
Last Modified: 26 Jun 2015 08:16
URI: http://repository.wima.ac.id/id/eprint/2748

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