Louis, Aldo Stevanio (2017) Pengaruh product quality, personal interaction, dan store atmosphere terhadap words of mouth dengan customer satisfaction sebagai mediasi pada Pull & Bear store Galaxy Mall Surabaya. Undergraduate thesis, Widya Mandala Catholic University Surabaya.
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Abstract
Penelitian ini bertujuan untuk mengeatahui pengaruh product quality, personal interaction, store atmosphere terhadap words of mouth dengan customer satisfaction sebagai mediasi. Penelitian ini menggunakan teknik analisis Structural Equation Modeling (SEM). Obyek dari penelitian ini adalah konsumen dari toko fashion Pull & Bear Galaxy Mall Surabaya, dengan jumlah sampel sebanyak 110 responden. Hasil Penelitian ini menjelaskan : (1) product quality berpengaruh terhadap customer satisfaction, (2) personal interaction berpengaruh terhadap customer satisfaction, (3) store atmosphere berpengaruh terhadap customer satisfaction, (4) customer satisfaction berpengaruh terhadap words of mouth, (5) product quality berpengaruh terhadap words of mouth melalui customer satisfaction, (6)personal interaction berpengaruh terhadap words of mouth melalui customer satisfaction, (7) store atmosphere berpengaruh terhadap words of mouth melalui customer satisfaction.
| Item Type: | Thesis (Undergraduate) |
|---|---|
| Department: | ["eprint_fieldopt_department_Faculty of Business" not defined] |
| Uncontrolled Keywords: | Product quality, personal interaction, store atmosphere, customer satisfaction, words of mouth |
| Subjects: | Business > Management |
| Divisions: | Faculty of Business > Management Undergraduate Study Program |
| Depositing User: | Users 3899 not found. |
| Date Deposited: | 06 Feb 2017 02:18 |
| Last Modified: | 06 Feb 2017 02:18 |
| URI: | http://repository.ukwms.ac.id/id/eprint/9835 |
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