A self-ordering system design to accelerate customer flow in cigarettes counter of PT. X

Jayadi, Satria (2019) A self-ordering system design to accelerate customer flow in cigarettes counter of PT. X. Undergraduate thesis, Widya Mandala Catholic University Surabaya.

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Abstract

Good companies should have a sustainable system which is effective and efficient regarding any conditions. Strategic Management helps companies to solve problem and sustain longer. The use of technology in strategic management emphasize its benefits to compete well among competitors. PT. X is a retail and wholesale business that sells daily/consumer goods categorized as food, non-food, general merchandising, medicine, tobacco, and perishable. Researcher has an internship program and thus held a study of stand sales order system of cigarette product that supports 39-40% of daily sales in average. The method used by researcher is a case study by doing a direct observation, direct internship, and provided data to process. While technique of data analysis starts with analyzing, evaluating, and designing system. Based on analysis done, PT. X requires maintenance in few aspects regarding current system, current SOP, job description. Besides, a computerized self-ordering system is needed as a back-up plan facing unpredicted customers flow. Hopefully, new system could lead a smoother customer flow, more accurate information to grow a strategic decision among managers, and increase effectiveness yet efficiency.

Item Type: Thesis (Undergraduate)
Department: ["eprint_fieldopt_department_Faculty of Business" not defined]
Uncontrolled Keywords: Effective, Efficient, Strategic Management, Technology, Stand Sales Order, System, Customers Flow, Self-ordering
Subjects: Business > International Business Management
Divisions: Faculty of Business > International Business Management Undergraduate Study Program
Depositing User: Users 7325 not found.
Date Deposited: 19 Jul 2019 09:22
Last Modified: 19 Jul 2019 09:22
URI: http://repository.wima.ac.id/id/eprint/19725

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