Items where Author is "Gunawan, Hery"
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Gunawan, Hery and Susanti, Christina Esti (2021) The Influence of e-Servqual toward e-Word of Mouth through e-Customer Satisfaction and e-Customer Trust in e-Commerce Apparel in Surabaya. The Influence of e-Servqual toward e-Word of Mouth through e-Customer Satisfaction and e-Customer Trust in e-Commerce Apparel in Surabaya, 24. pp. 517-525. ISSN 2668-7798