Items where Author is "Jogipranata, Yosephine Tania"

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Thesis

Jogipranata, Yosephine Tania (2015) Pengaruh customer relationship management terhadap customer satisfaction untuk menciptakan customer loyalty dan word of mouth pada pelanggan PT. Telkomsel di Surabaya. Undergraduate thesis, Widya Mandala Catholic University Surabaya.

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