Items where Author is "Lanny, ."
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Thesis
Lanny, . (2011) Pengaruh kualitas layanan, orientasi layanan, dan Strategi harga terhadap kepuasan dan loyalitas Pelanggan (studi terhadap pelanggan jasa Maskapai penerbangan Air Asia di Surabaya). Undergraduate thesis, Widya Mandala Catholic University Surabaya.