Items where Author is "Ongkodjojo, Hidajat"

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Ongkodjojo, Hidajat (2010) Aplikasi integrasi servqual, Kano's model dan QFD dalam merumuskan langkah prioritas strategis pada lembaga pendidlkan "X" di Surabaya. Masters thesis, Widya Mandala Catholic University Surabaya.

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