Items where Author is "Puspasari, Kurnia"

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Thesis

Puspasari, Kurnia (2015) Pengaruh service quality dan Organizational Citizenship Behavior (OCB) terhadap customer loyalty melalui customer satisfaction dan trust pada Perkebunan Nsantara X(Prsero) Surabaya. Masters thesis, Widya Mandala Catholic University Surabaya.

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