Items where Author is "Vidyatama, Hernanto"

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Susanti, Christina Esti and Vidyatama, Hernanto (2012) Service Recovery: Solusi Problematika Kinerja Bisnis (Studi Kasus di Bank Central Asia, Kantor Cabang Pembantu (KCP) Darmo, Surabaya. In: Seminar Nasional & Call For Papers, 15 Mei 2012, Universitas Atmajaya Yogyakarta.

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